How we collect, use, and protect your personal information — in plain English.
Borders Hydro Clean is a family-run drainage and exterior cleaning business based in the Scottish Borders. We operate this website to provide information about our services and allow you to get in touch with us.
This Privacy Policy explains what personal data we collect when you use our website or contact us, how we use it, and your rights under UK law.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you submit our contact or quote request form, we collect:
We only collect what you choose to give us. You are not required to provide all fields, but incomplete information may limit our ability to respond effectively.
When you visit our website, basic technical information may be collected automatically by our hosting provider, including your IP address, browser type, and pages visited. This is standard practice and is not used to identify you personally.
We use the information you provide solely to:
We do not use your information for marketing, sell it to third parties, or share it with anyone outside of our business.
Our legal basis for processing your data is legitimate interests — you contacted us to discuss a service, and we process your data only to respond to that request.
We retain enquiry information for as long as necessary to fulfil your request and for a reasonable period afterwards in case of follow-up questions.
If you become a customer, we may retain your contact details for the duration of our working relationship and for a period after that for legal and accounting purposes.
You can ask us to delete your data at any time — see Section 7 for your rights.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Your data is transmitted securely via our contact form and received directly by us. It is not passed to any other businesses, agencies, or individuals.
Our website uses cookies. These are explained in full in our Cookie Policy. We use a strictly necessary cookie to remember your cookie consent choice, and we also use Google Analytics (GA4) to collect anonymous data about how visitors use our site — such as which pages are viewed and how long visits last. This helps us improve the website over time. No personally identifiable information is collected through analytics. You can opt out of Google Analytics at any time via Google's opt-out tool.
Under UK GDPR you have the right to:
To exercise any of these rights, please contact us via the contact form or call 07944 497938. We will respond within 30 days.
Our website uses HTTPS encryption so any information you submit via our contact form is transmitted securely. We take reasonable steps to ensure your data is stored and handled securely.
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us and we will delete it immediately.
We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will change. Continued use of our website after any changes constitutes acceptance of the updated policy.
If you are unhappy with how we've handled your personal data, you have the right to complain to the UK data protection authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113